Operations & Customer Support Assistant, CA
Operations & Customer Support Assistant, CA
About the Company
Hero Innovation Group is a Vancouver based tech company that specializes in delivering innovative financial solutions for the next generation of consumers. Our cutting-edge products provide seamless and secure payment services to users around the world.
About The Role
We are seeking a highly organized Operations & Customer Support Assistant who is inspired by
our products and by our purpose of promoting financial solutions for international students.
As the Operations & Customer Support Assistant, you will report to the Office Manager, and will
be responsible for assisting on administrative and operations tasks to support expansion and
growth of Hero Group's products.
This role requires knowledge of administrative processes and procedures. This is a part-time
position working from our office in Downtown Vancouver, BC.
Duties & Responsibilities
Administrative Tasks:
- Handling basic office duties, such as responding to emails, maintaining files, and data entry and reporting.
- Ensuring that the office is well-maintained, organized, and secure.
- Assisting with special projects, such as process improvements and budget development.
- Developing and implementing new policies and procedures.
Operations Support - Update sales and operations reports on a regular basis.
- Prepare envelopes and mail out cards to customers.
- Support Sales Team on verification and approval of agency commission.
- Manage user subscriptions and onboarding process independently.
- Communicate with Sales and Finance teams where necessary.
- Ad hoc support to problem solving and projects when required.
Customer Service Support - Assist with handling customer inquiries and complaints on Zendesk.
- Contact customers for information verification when necessary.
- Manage customer profile or activity record on our system and take necessary action on system
when necessary.
Required Knowledge, Skills and Abilities
- High School Diploma or equivalent, degree preferred.
- Experience in the administrative support field.
Status
- Part-time (20 hours/week) in Downtown Vancouver.
If it sounds like you, please apply with an up-to-date resume and a brief introduction.
